Privacy Protection

Hi99 Privacy Policy

Your personal information matters most to us. Here you will find a transparent account of how hi99 collects, uses, and protects your data.

Last Updated: January 2026

We How We Protect It

To protect your privacy on the hi99 platform, we follow internationally recognized security standards.

SSL/TLS Encryption
All your data is transmitted using 256-bit SSL encryption. No third party can read this information.
Secure Data Storage
Your data is stored encrypted on secure servers. Firewalls are active at all times to prevent unauthorized access.
No Third-Party Data Sharing
Your personal information is not shared with advertisers or third parties. Exceptions apply only when legally required.
Minimal Data Collection
Only the data necessary to provide our services is collected. No unnecessary information is gathered.
Regular Security Audits
Our systems undergo regular security audits. Any vulnerabilities are identified and resolved promptly.
Your Consent Comes First
Your consent is obtained before any data is collected. You may withdraw your consent at any time.

Scope and Applicability

Hi99 (hi99.pw) takes your privacy seriously. This Privacy Policy explains what information we collect when you use the hi99 platform, why we collect it, how we use it, and the measures we take to keep it safe.

By registering on hi99 or using any of our services, you are considered to have accepted this Privacy Policy. We reserve the right to update this policy at any time — any changes will be posted on the website along with the updated date.

Please Note: This Privacy Policy applies only to hi99.pw. Third-party websites and apps have their own privacy policies.

What Information We Collect

Hi99 collects various types of information to deliver its services. This information comes from two sources — what you provide directly and what is collected automatically while you use the platform.

Directly Provided Information

  • ID Information: Full name, date of birth, and national ID number (for KYC verification).
  • Contact Information: Email address and mobile number.
  • Financial Information: Payment method details (bKash/Nagad/Rocket number, bank information).
  • Account Information: Username and password (encrypted).
  • Verification Documents: Documents submitted for identity verification.

Automatically Collected Information

  • Device Information: Device type, operating system, and browser details.
  • Log Data: IP address, login time, and features used.
  • Cookie Information: For session management and saving user preferences.
  • Gaming Activity: Bet history and win/loss records.
Data Type Purpose Retention Period Third-Party Sharing
Identity Information KYC Verification 5 Years No
Contact Information Account Management For as long as your account remains active No
Financial Information Payment Process 7 Years No
Log Data Security Monitoring 90 Days No
Cookie Information Session Management 30 Days No

How Your Information Is Used

Hi99 uses the information it collects solely for defined purposes. We never sell your data or use it for unrelated activities.

  • Account Management: Registration, login, and account verification.
  • Payment Processing: Processing deposits and withdrawals securely.
  • Security Assurance: Preventing fraud and money laundering.
  • Customer Support: Resolving your complaints and inquiries.
  • Legal Compliance: Compliance with applicable laws and regulations.
  • Platform Development: To improve the overall user experience.
  • Promotional Communications: To send you offers and updates, with your consent.

Our Commitment: Your information will never be sold or transferred to third-party advertisers.

When Information May Be Shared

Hi99 does not generally share your information with anyone. However, limited data may be shared in the following specific circumstances:

  • Legal Obligations: Under a court order or directive from a government authority.
  • Payment Processors: Minimal data shared with the payment gateway solely to complete transactions.
  • Fraud Prevention: With anti-money laundering authorities when required.
  • Technology Partners: For platform operations — under strict confidentiality agreements.

Important: When sharing data with third parties, we ensure they adhere to the same standard of privacy policy as we do.

Cookie Policy

Hi99 uses cookies to keep the website running smoothly. Cookies are small text files stored in your browser.

Cookie Type

  • Essential Cookies: Essential for login sessions and security — cannot be disabled.
  • Functional Cookies: To remember your language preference and settings.
  • Analytics Cookies: To understand platform usage patterns — no personal data is retained.

Cookies can be managed through your browser settings; however, disabling certain cookies may affect the functionality of some platform features.

Your Rights

As a hi99 user, you have a number of rights over your own information. We respect these rights and are committed to helping you exercise them.

Right to Access Information

You have the right to know what information we hold about you.

Right to Rectification

Contact support to correct any inaccurate or outdated information.

Right to Erasure

Upon account closure, data can be deleted unless a legal obligation requires otherwise.

Right to Object to Processing

You may object to marketing communications or the use of specific data at any time.

Right to Data Portability

You can request a copy of the information we hold about you.

Right to Withdraw Consent

You have the option to withdraw any previously given consent at any time.

Data Protection Measures

Hi99 has put in place both technical and administrative safeguards to protect your data. Our security framework follows international standards.

  • Encryption: TLS 1.3 encryption is applied to all data transmissions.
  • Access Control: Only authorized personnel have access to data on a need-to-know basis.
  • Two-Factor Authentication: An extra layer of security for account logins.
  • Regular Backups: Your data is securely backed up to prevent any loss or damage.
  • Incident Response: A plan is in place to respond quickly if any security incident occurs.
  • Staff Training: All staff receive regular training on privacy and data security.

Data Retention Period

Hi99 only retains your data for as long as necessary. Once the retention period ends, your information is securely deleted.

Data is generally retained for as long as your account remains active. Following account closure, financial transaction records may be kept for 5-7 years for legal and regulatory reasons. Security logs are typically deleted automatically after 90 days.

Contact and Complaints

For any privacy-related questions, concerns, or complaints, please contact our support team. We aim to respond within 72 hours.

Contact: For any privacy-related complaints or requests, email us at [email protected] or reach out via live chat.

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