1. Home
  2. Responsible Gaming
Responsible Gaming

On hi99 Responsible Gaming —
Stay in Control, Stay in the Game

Gaming is entertainment — it shouldn't feel like a burden. hi99 always wants you to play in a healthy, happy, and controlled way. Your well-being is our top priority.

Fully Secure Platform 24/7 Support 18+ Adults Only Licensed Platform
Our Commitment

Responsible Gaming Core Pillars

Hi99 believes gaming should be a source of enjoyment, not stress or problems. That's why we've built a comprehensive Responsible Gaming framework.

Set Your Limits
Decide in advance how much you'll spend each day, week, or month. Setting a deposit limit on hi99 is simple and takes effect immediately.
Take a Break
Playing non-stop can be draining. hi99's "Cooldown" feature lets you take a break ranging from 24 hours to 6 weeks. Come back when you're refreshed.
Self-Exclusion Option
If you feel you're losing control, you can suspend your account for anywhere between 6 months and 5 years. We fully respect that decision.
Age Verification
hi99 strictly prohibits anyone under 18 from playing. Age is verified at registration, and ID documents may be requested if there is any doubt.
Professional Support
Don't keep problems to yourself. You can reach out directly to hi99's support team or connect with professional counselors outside the platform.
Activity Monitoring
View your play history, spending, and session durations at any time. Keeping track of yourself builds awareness and leads to better decisions.

What does Responsible Gaming mean?

Responsible Gaming means enjoying gaming as entertainment — not treating it as a source of income or a way to cope with stress. At hi99, we believe every player has the right to stay informed, and the platform has a responsibility to help foster that awareness.

Online gaming is growing fast in Bangladesh — and so is the risk of excessive play. hi99 is committed to curbing that trend and helping every member lead a healthy, fulfilling life.

Guiding Principles: Gaming is right when it stays enjoyable. When it becomes an obligation or a source of anxiety, it's time to seek help.

Signs of Problem Gaming

People often don't realize when their gaming habits are becoming a problem. If you notice any of the signs below, it's time to pay attention. Remember — recognizing this isn't a weakness, it's the first step toward awareness.

1
Spending Over BudgetYou're consistently going over your daily or weekly budget and feeling uneasy about it.
2
Chasing LossesChasing losses — placing more bets to win back what you've lost — is the most dangerous habit of all.
3
Spending Less Time with FamilyYou're spending more time gaming and less time with family or friends, and you're keeping it hidden.
4
Emotional DistressFeeling restless, irritable, or moody when you're not playing is a clear sign of addiction.
5
Gambling in DebtBorrowing money or dipping into your savings to fund gaming is a serious sign of financial and psychological distress.
6
Neglecting Work or StudiesGaming is causing you to fall behind on work, studies, or daily responsibilities.

Keep in Mind: If any of the above signs apply to you, contact hi99 Support right away. Don't wait.

hi99 Protection Tools

Hi99 offers a range of practical tools you can use on your own terms. Using them isn't something to be embarrassed about — it's the smart thing to do.

Deposit Limit
Set a maximum deposit limit — daily, weekly, or monthly. Once set, you can lower it immediately, but increasing it requires a 7-day waiting period.
Session Time Limit
Decide in advance how long each session will last. Once the time is up, you'll receive an automatic alert and your session will end.
Cooldown Period
Give yourself a break of 1 day to 6 weeks. You won't be able to log in during this period — clear your head, then come back.
Self-Exclusion
Fully close your account for 6 months to 5 years. No play is possible during this period — this is the strongest protection available.

How to Build Healthy Gaming Habits

Responsible Gaming is more than setting limits — it's a mindful way of living. hi99 wants gaming to be a positive part of your life, not your whole life.

1
Set Your Budget in Advance
At the start of each month, decide how much you're willing to spend on gaming. Think of it as entertainment — just like movies or dining out. Once you hit that limit, stop.
2
Respect Your Time Limits
Try not to game for more than an hour or two a day. Set a timer on your phone, and when it goes off, put the phone down and spend time with your family.
3
Be Prepared to Lose
Winning and losing are both part of gaming. If you lose, keep a clear head and don't chase your losses with bigger bets. Losing today doesn't mean you'll lose tomorrow.
4
Don't Play on Impulse
Avoid gaming when you're angry, upset, or under stress. Your judgment is impaired in those moments, and overspending becomes much more likely.
5
Check Your Activity Report
Your hi99 account keeps a detailed record of all your activity. Check in once a week — how long you played, how much you spent, and how much you won or lost.

Tips: Alongside gaming, exercise, time with family, and pursuing hobbies all support good mental health and help reduce the tendency to over-game.

Minor Protection

Hi99 strictly prohibits anyone under 18 from using the platform. This isn't just about compliance — we genuinely care about protecting younger generations.

  • Age and identity verification are mandatory at registration.
  • Additional documents may be requested for suspicious accounts.
  • If a minor is found to be using the platform, the account will be permanently closed.
  • Setting up family filters and parental controls is strongly recommended.
  • Age restriction guidelines are clearly displayed on app stores and browsers.

Warning: If a child or teenager in your household attempts to open an account on hi99, please contact our support team immediately.

Where to Get Help

Dealing with a gaming problem alone can be tough. hi99 is always here for you — but professional support is also worth seeking when you need it. There's no shame in asking for help; reaching out takes real courage.

  • hi99 Live Support: Get help in Bengali, 24 hours a day, 7 days a week.
  • Mental Health Professional: Professional counseling for gaming addiction is available at various hospitals across the country.
  • Family & Friends: Talk openly with people close to you — that's the biggest support you can get.
  • Account Settings: You can log in to your hi99 account at any time to set limits or apply an exclusion.
Table of Contents
Useful Links
Frequently Asked Questions (FAQ) Terms and Conditions Privacy Policy About Us Deposit VIP Benefits
Quick Self-Check

Ask yourself these questions — and answer honestly:

  • Am I gaming for fun?
  • Am I Staying Within Budget?
  • Am I making time for my family?
  • Can You Stay Calm After a Loss?
  • Am I able to focus on my work?

If any answer is "No" — contact hi99 support right away.

Support Contact

We're here for you, whatever the issue. Don't wait — reach out now.

Active 24/7
General Inquiries

About Responsible Gaming FAQ

Log in to your hi99 account and go to "Account Settings" or the "Responsible Gaming" section. From there, you can set separate daily, weekly, and monthly deposit limits. Lowering a limit takes effect immediately, but increasing one is subject to a 7-day cooling-off period.

Yes. Any balance remaining in your account when self-exclusion is activated will be returned through the designated process. Contact hi99 support for full details — they'll walk you through every step.

No. Once a Cooldown Period is set, it cannot be cancelled before the specified time is up. This is intentional — it's designed to prevent impulsive decisions. Your account will be reactivated automatically once the period ends.

Change your password immediately and notify hi99 support. If a minor has accessed your account, the matter will be investigated with the utmost seriousness. Keep two-factor authentication enabled to protect your account.

For mental health support in Bangladesh, reach out to the psychiatry department at your nearest hospital. hi99's support team can also point you in the right direction. Remember — asking for help takes courage.

Absolutely. hi99 is a licensed platform that operates in line with international responsible gaming standards. The long-term wellbeing of our members matters more to us than business alone — which is why we provide direct tools for setting limits and self-exclusion.
Get Started Now

Enjoy Responsibly hi99

Fun and safety, all in one place. Join hi99, build healthy gaming habits, and enjoy the best experience.

Register for Free Log In
100% Safe Responsible Gaming 24/7 Bengali Support For Adults 18+
বাংলা