Hi99 Terms and Conditions

General Information & Eligibility

These Terms & Conditions form a legal agreement between hi99 (hi99.pw) and its users. By accessing, registering on, or using any service on the hi99 platform, you confirm that you have read, understood, and agreed to be bound by all of these terms.

Hi99 reserves the right to update these Terms & Conditions at any time. Any changes will be announced on the website along with the updated date. Continued use of the platform after changes are made will be considered acceptance of the revised terms.

Account Registration & Management

To open an account with hi99, you must provide accurate and truthful information. Each individual may only hold one account. If multiple accounts are found under the same person, hi99 reserves the right to close them and withhold any accumulated funds.

Account Verification (KYC)

Hi99 may request identity verification (KYC) at any time. This process may require submission of a national ID, passport, or other government-issued documents. Withdrawals may be delayed until KYC verification is complete.

• All information provided at registration must be truthful and accurate.
• You are responsible for keeping your account password confidential.
• Sharing your account with others is strictly prohibited.
• If unusual activity is detected on an account, hi99 may take immediate action.
• To update your details, please contact our support team.

Deposit & Withdrawal Policy

Deposits at hi99 can be made via bKash, Nagad, Rocket, bank transfer, and cryptocurrency. The minimum deposit amount is fixed and specified on the promotions page. Deposits are generally processed instantly.

Withdrawal Process

Your account must be KYC-verified to make a withdrawal. Withdrawals are typically processed within 1–3 business days, though bank transfers may take a little longer. hi99 reserves the right to temporarily hold any withdrawal for security reasons.

• Withdrawals can only be made to your own account.
• Withdrawals to third-party accounts are strictly prohibited.
• Where possible, please withdraw using the same method used for your deposit.
• Minimum withdrawal amount applies.

Bonus & Promotions Terms

All bonus offers on hi99 are subject to specific terms and conditions. By accepting a bonus, you automatically agree to the applicable terms. Winnings derived from bonuses are subject to wagering requirements — typically requiring the bonus amount to be wagered a specified number of times before withdrawal.

Welcome Bonus

New members can receive a welcome bonus of up to 100% on their first deposit. This bonus carries its own wagering requirements, which are clearly stated on the bonus offer page. Bonuses are valid for a limited time — they typically expire if not used within 7–30 days.

• A minimum deposit is required to qualify for a bonus.
• Each member may use each promotion once only.
• Claiming bonuses through multiple accounts or proxy use is strictly prohibited.
• Hi99 reserves the right to modify or cancel any bonus offer at any time.
• If bonus abuse is confirmed, the bonus and any associated winnings will be forfeited.

Gaming Rules

All games on hi99 are powered by internationally certified Random Number Generator (RNG) technology, ensuring completely fair outcomes. If a technical error affects the result of a game, hi99 may void that round and refund the bet.

If your internet connection drops during a game, the result will be determined based on the data recorded on our servers. hi99 is not liable for any losses caused by connectivity issues. However, where a server-side fault is confirmed, hi99 will consider appropriate compensation.

Prohibited Activities

The following activities are strictly prohibited on the hi99 platform. If detected, your account may be suspended and legal action may be taken:

• Money Laundering: Any attempt to launder illegitimate funds through hi99.
• Collusion: Colluding with other players to gain an unfair advantage in any game.
• Fraud: Chargebacks, false identity, or use of stolen payment methods.
• Bot Usage: Using automated tools or scripts to play games.
• Multiple Accounts: Creating multiple accounts to claim bonus benefits.
• Hacking: Attempting to breach the platform's security systems.

Responsible Gaming

Hi99 is committed to promoting responsible gaming. Gaming is for entertainment — not to create addiction or financial hardship. We provide the following tools:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Self-Exclusion: Take a break from the platform for a set period of time.
• Cooling-Off Period: Temporarily suspend your account to take a break.
• Reality Check: Receive reminders about how long you have been playing.

If you feel that gaming is having a negative impact on your life, visit our Responsible Gaming page or reach out to our support team.

Privacy & Data Protection

Hi99 keeps your personal information secure at all times. All data transfers are protected using SSL/TLS encryption. Your information is never shared with third parties — except where required by law.

To learn more about how your information is collected, stored, and used, please see our Privacy Policy Read.

Account Closure & Termination

You may request to close your hi99 account at any time. Please withdraw your balance before submitting the request. hi99 may also close an account under the following circumstances:

• If evidence of a terms violation is found.
• Where fraud or money laundering is suspected.
• Where required by legal obligation.
• Extended inactivity (typically 12+ months).

Dispute Resolution & Applicable Law

Hi99 always aims to resolve disputes amicably. If you have a complaint, please contact our support team first. The support team will aim to respond within 72 hours.

If a dispute cannot be resolved through support, it will be referred to an independent third party for arbitration. hi99 operates under an international gaming license and the laws of the relevant jurisdiction apply.